Mar 17, 2025 14:00:00

Samsung's high-end audio device 'Q990D' that costs over 200,000 yen becomes inoperable after a firmware update

Users of the Samsung audio system '

Q990D ' have been reporting in large numbers that the system can no longer start up after a firmware update.

Samsung Q990D unresponsive after 1020 firmware upd... - Samsung Community - 3168571
https://us.community.samsung.com/t5/Home-Theater/Samsung-Q990D-unresponsive-after-1020-firmware-update/td-p/3168571

The Q990D is an audio system that combines a soundbar and multiple speakers, and has features such as '11 front speakers, 1 subwoofer, and 4 up-firing channels for powerful sound,' ' Dolby Atmos support ,' 'wireless connection to TVs,' and 'Q-Symphony support that works with Samsung TVs to optimize sound.' The selling price at the Samsung official store is $1,499.99 (about 223,000 yen), and it is also sold at Amazon.com for $1,497.99 (about 222,700 yen).

Regarding the Q990D, a case report was posted on Samsung's official forum on March 13, 2025, stating that 'After updating the firmware of the Q990D, it stopped working and could not be reset.' At the time of writing, this post had 276 replies.

Samsung's community manager said, 'Have you tried resetting your phone to factory settings?' and directed people to

a page explaining the reset procedure . However, this post doesn't have a single like.

Below that are a number of posts from users whose Q990Ds have also become inoperable, with many reporting things like, 'The buttons on the device are not working, so I can't reset it,' and 'There's no response even when I unplug and plug the power cable back in.'

At the time of writing, Samsung has not offered a permanent solution.

Continued
Samsung acknowledges soundbar bricking problem - GIGAZINE