What is the ``Warnock's dilemma'' when there is no reply from anyone via email, LINE, Slack, etc.?



When exchanging emails and communication tools, there must be many people who have been frustrated because no one has replied to their posts. Florian, an open source software engineer, explains on his blog that the interpretation that can be considered in the absence of a reply to this post is called ' Warnock's dilemma '.

xahteiwi.eu – Warnock's Dilemma, Objections, and Acknowledgments
https://xahteiwi.eu/blog/2021/10/30/warnock-dilemma/

In face-to-face conversations, when you talk to someone about something, basically there is no chance that the other person will not respond on the spot. People who receive messages in vocal language unconsciously return 'non-verbal reactions' such as facial expressions and body language, even if they do not utter words. Also, face-to-face conversations are essentially one-on-one communication, with attention directed to the person present.



However, when developing online asynchronous communication such as e-mails and communication tools that do not expect real-time responses, there are many situations where you will be talking to multiple people at the same time. often have to. For this reason, in face-to-face conversations, it is sufficient to show a reaction to what the other party has said, whereas in online one-to-many communication, the question is, 'First, what will you react to and what will you input?' , and no feedback is given to the sender of the message online.

The problem of 'what to do when the other party does not respond in online communication' has been taken up in the Internet community since at least around 2000. It is named 'Warnock's dilemma' because it mentions

Re: RFCs: two proposals for change - nntp.perl.org
https://www.nntp.perl.org/group/perl.bootstrap/2000/08/msg1127.html

Mr. Warnock's `` Warnock's dilemma '' is that if there is no reply to a post in online communication, the sender is mainly worried about the following five patterns.

1: The content of the post was accurate and well-written, and no additional comments were deemed necessary.
2: The post is complete nonsense and no one wants to waste energy or transfer volume pointing this out.
3: For some reason nobody read the post.
4: No one understands the post, but for some reason no one asks for an explanation.
5: For some reason nobody cares about posting.

Along with the epidemic of the new coronavirus infection, the team style of promoting projects has also increased in the 'distributed type' centered on remote environments. However, because distributed teams are based on online, asynchronous communication, they are prone to the Warnock's dilemma.



Mr. Florian says that in order to deal with Warnock's dilemma as a team manager, two points should be kept in mind: 'get into the habit of particularly encouraging objections' and 'establish a culture of recognition.'

Florian also recommends making it a rule to always indicate that you have confirmed, such as 'confirmed', 'OK', 'great, thank you!', for all replies, regardless of content. It costs nothing to be kind.'

In fact, it is a matter of worrying about two options that conflict with the `` dilemma '', but since Mr. Warnock has presented five possibilities, Mr. Warnock himself points out that `` It will be a pentremma, not a dilemma. .

in Note,   Mobile,   Software,   Web Service, Posted by log1i_yk