Job seekers are increasingly avoiding companies where AI is conducting job interviews
AI is doing job interviews now—but candidates say they'd rather risk staying unemployed than talk to another robot | Fortune
http://fortune.com/2025/08/03/ai-interviewers-job-seekers-unemployment-hiring-hr-teams/
The job hunt is becoming a battle of 'AI vs. AI.' Since the emergence of AI chatbots like ChatGPT, AI tools for job seekers have developed, allowing AI to handle many of the tasks involved in job hunting, from job hunting and resume creation to scheduling interviews, making it easier for job seekers to apply to more companies. Meanwhile, in order to cope with the overwhelming number of job seekers, some companies are using AI to automatically select job seekers, schedule interviews, and follow up with them.
AI-generated resumes are on the rise, and companies are introducing AI selection and interview tools to compete, creating an AI vs. AI battle - GIGAZINE
Some companies are even using AI to conduct interviews. HR experts explain that AI interviewers can save recruiters time on the first round of interviews, giving them more time to have meaningful conversations with candidates. However, people who have actually experienced AI interviews have reported feeling that 'if a real employee isn't going to take the time to interview me, I'm not really valued,' and have encountered problems such as the AI repeating the same questions over and over, the conversation being awkward, and the AI talking non-stop until the interview ended.
Video of AI malfunctioning during job interview goes viral - GIGAZINE
Technology writer Allen Rausch spoke to Fortune about three AI interviews he encountered during his job search. According to Rausch, each AI interview lasted about 25 minutes, with a female animation displayed on a computer screen and a female voice playing. The AI interviewer's questions were basic, such as career-related questions and explanations of resumes and job openings. 'I think most AI interviews are a waste of time,' Rausch said. 'They're designed to gather initial information, and as long as you're assured you'll be interviewed by a human later, you're more likely to approach them positively.'
On the other hand, veteran writer Debra Borchert said she couldn't stand interacting with an AI interviewer. According to Borchert, the AI interviewer began the interview by reading her resume and then asking her to repeat her entire work history at each company, which felt impersonal and wasteful. 'I don't want to sit and talk to a machine for 30 minutes. I don't want to work for a company where the HR person doesn't even take the time to talk to me,' Borchert said, recalling her experience of withdrawing from an interview within 10 minutes.
While some job seekers are repulsed by AI interviewers, they are highly valued by recruiters. Adam Jackson, CEO and founder of Braintrust, a company that distributes AI interviewers, commented on the widespread adoption of AI interviewers, saying, 'If the majority of the job seeker community completely rejected AI interviewers, our clients would have considered the tool useless. However, that's not the case; in fact, the opposite is true.' According to Jackson, Braintrust's AI interviewers excel at objective skill assessment, so after conducting 100 interviews, they report the top 10 to recruiters. After that, a human takes over and makes the final decision, so the AI isn't entirely responsible.
Coinbase , a cryptocurrency exchange headquartered in San Francisco, has also revealed how it is using AI in recruiting. To handle the increasing number of applicants, Coinbase first built an 'AI application screening tool' that categorizes and prioritizes relevant experience and skills for open positions. Starting in 2025, Coinbase will begin testing AI-powered phone interviews for some positions, which Coinbase explains will 'allow us to avoid being limited by recruiters' capacity and provide more applicants with the opportunity to explain their application documents in detail.' AI is also responsible for scheduling interviews and taking notes during interviews.
According to Coinbase, by June 2025, more than 350 people had experienced AI-assisted phone interviews, with 85% giving positive reviews, describing the interviews as 'clear, conversational, and easy.' Coinbase will continue to improve the AI interviewer based on the test results, with the goal of applying it to interviews for all job types by the end of 2025.
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