Will they replace crashed Intel's 13th and 14th generation CPUs? The results of asking 14 PC manufacturers are made public



Problems such as 'game crashes' have been reported with Intel's 13th and 14th generation Core processors, and Intel has

admitted that there was a problem with its design. Intel has announced that it will extend the warranty period for the affected CPUs by two years, but overseas media The Verge has asked PC manufacturers whether they offer warranties for PCs equipped with the affected CPUs.

What PC makers like Dell and HP will do about Intel's extended warranty - The Verge
https://www.theverge.com/2024/8/7/24215440/intel-13th-14th-gen-crash-raptor-lake-integrator-warranty-lenovo-dell-hp-acer-asus



PCs equipped with 13th and 14th generation Core processors have

reported problems such as 'game crashes' and 'software cannot be run properly.' Intel initially claimed that the cause of the crashes was the overclocking settings of the motherboard, but in July 2024, it acknowledged that there was a problem with its design and promised to distribute a patch to fix the problem.

Intel finally admits that its own designs are causing problems with its 13th and 14th generation CPUs - GIGAZINE



Intel has announced that it will extend the warranty period by two years for the affected CPUs. The affected CPUs are as follows:

13th Generation Core Processor 14th Generation Core Processor
i9-13900KS i9-14900KS
i9-13900K i9-14900K
i9-13900KF i9-14900KF
i9-13900F i9-14900F
i9-13900 i9-14900
i7-13700K i7-14700K
i7-13700KF i7-14700KF
i7-13790F i7-14790F
i7-13700F i7-14700F
i7-13700 i7-14700
i5-13600K i5-14600K
i5-13600KF i5-14600KF


The Verge purchased a PC equipped with the affected CPU and contacted various PC manufacturers to see what they would do if the CPU broke. Here are the results:

◆Acer
Acer said, 'At this time, we have not received any customer reports of crashes or instability on Intel-based desktop PCs,' and that it will not be extending warranties. 'Once our investigation is complete, we will determine whether any changes to our warranty services are necessary.'

◆ASUS
According to ASUS, the company is aware of the issue and has promised a two-year extended warranty for affected desktop PCs. ASUS said, 'We are committed to providing the highest level of quality and service to our customers, and we are always committed to improving our customers' satisfaction.'

◆Dell/Alienware
Dell and its subsidiary Alienware said they do not offer warranty extension support, but that 'Dell is working with Intel to ensure that affected customers are covered for costs, so any CPUs that have the issue will be replaced free of charge.'



◆HP
HP is also aware of the issue and has announced a two-year warranty extension.

◆Lenovo
No reply

◆MSI
No reply

◆Corsair/Origin PC
The issue has been shared internally, and Corsair and Origin PC have confirmed that they will offer a four-year warranty on all 13th and 14th Gen Core processors.



◆Digital Storm
Digital Storm said, 'All systems equipped with Intel's 13th and 14th generation Core processors will be offered with a 5-year extended warranty for the processor only.' In addition, The Verge points out that 'Digital Storm has not revealed whether the warranty will be extended for an additional 5 years or for a total of 5 years.'

◆Falcon Northwest
Falcon Northwest will provide its own warranty to users in addition to the Intel warranty, with the CPU warranty period lasting a total of five years.

◆Maingear
Maingear said, 'We are extending the warranty on all PCs with affected 13th and 14th Gen Core processors to five years, and will be sending out communications about extending the processor warranty to affected customers in the coming weeks.'

◆NZXT
NZXT is aware of reports of unstable behavior on its 13th and 14th generation Core processors, but is not offering warranty extensions at the time of writing. Instead, the company said it is 'discussing details with Intel to best serve affected customers.'



◆Puget Systems
Puget Systems said, 'For all customers affected by this issue, we will extend the warranty period for affected CPUs to three years, regardless of the warranty purchased. We will also upgrade customers to the latest generation of 13th and 14th generation processors if supplies run out.'

◆CyberPowerPC
In response to an inquiry from The Verge, CyberPowerPC automatically sent a link to information about the company's standard warranty, which covers one year of parts coverage.

◆iBuypower
iBuypower said it is in close contact with Intel and that 'the parts warranty period for eligible 13th and 14th Generation Core processors is five years from the date on the invoice.'

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in GSC,   Hardware, Posted by log1r_ut